BPO & HR Services

Diostec offers comprehensive Business Process Outsourcing (BPO) and Human Resources solutions to help organizations optimize their operations and manage their workforce effectively.

• BPO Services
  1. Customer Support: 24/7 multi-channel customer service including phone, email, chat and social media support.
  2. Back Office Operations: Data entry, document processing, transcription, and other administrative tasks.
  3. Technical Support: IT helpdesk, software and hardware troubleshooting, and technical issue resolution.
  4. Data Management: Data processing, validation, cleansing, and analytics services.
  5. Financial Processing: Accounts payable/receivable, bookkeeping, and financial reconciliation services.
• HR Services
  1. Recruitment & Staffing: End-to-end recruitment process, from job posting to onboarding new employees.
  2. Payroll Management: Complete payroll processing, tax calculations, and compliance management.
  3. HR Administration: Employee data management, leave management, and HR documentation.
  4. Performance Management: Setting KPIs, conducting reviews, and managing employee development programs.
  5. Training & Development: Custom training programs, skill development workshops, and learning management.
  6. Compliance Management: Ensuring adherence to labor laws, maintaining regulatory compliance, and handling HR policies.
• Benefits of Outsourcing
  1. Cost reduction through operational efficiency and reduced overhead expenses.
  2. Access to skilled professionals and latest technology without direct investment.
  3. Focus on core business activities while experts handle support functions.
  4. Scalability to handle varying business demands without infrastructure concerns.
  5. Improved service quality through specialized expertise and best practices.
  6. Risk mitigation through professional compliance management.